Create and Manage Your UPS Profile

What is the difference between a UPS.com profile and a UPS shipping account?

Your UPS.com profile is your login which gives you access to your customized tracking dashboard and shipment history.

You can add a shipping account number to your profile by providing a few more details, including a payment method. A shipping account offers additional features and benefits such as recurring pickups, consolidated billing and more.

Opening a UPS shipping account is completely free, but requires a payment method because several of the specific features (ex. a recurring pickup) do have a cost if you choose to use them.

Should I upgrade from a UPS.com profile to a UPS shipping account?

If you ship more than occasionally, a UPS shipping account offers several features and benefits to help you manage orders and streamline processes. Benefits include:

• Discounted Shipping Rates – Save money on every package.
• Faster Checkout – Store addresses and payment info for quick shipping.
• Advanced Tracking – Get detailed shipment updates in real time.
• Flexible Deliveries – Redirect packages, schedule pickups, or hold at a UPS location.
• Easy Returns & Claims – Simplify returns and file claims online.
• Track all packages and change delivery details with UPS My Choice.

How can I personalize my UPS profile settings?

How to Personalize Your UPS Profile

1. Log in to UPS.com – Sign in with your UPS ID or email address and password.
2. Go to “My Settings” – Click your name (top right corner) and select Profile or My Settings.
3. Update Personal Details – Edit your name, email, phone, and preferred language.
4. Manage Addresses – Add or edit saved shipping and billing addresses in the Address Book.
5. Set Delivery Preferences – Choose delivery instructions, pickup points, or set up UPS My Choice^® for more control.
6. Payment Options – Save credit cards or billing accounts for faster checkout.
7. Notifications – Turn on shipment and pickup notifications by email or text.
8. Business Users – Add account numbers, assign user roles, and manage company shipping preferences.
9. Set up Multifactor Authentication (MFA) – configure your MFA settings so you are prompted on every login for maximum security.

Why was I asked to verify my identity to log in to UPS.com?

You were asked to verify your identity as part of the site’s security process. Verification—often through Multi-Factor Authentication (MFA)—helps ensure only authorized users can access your profile. This protects sensitive data, prevents fraud, and keeps your information secure even if your password is compromised.

How can I keep my UPS profile secure?

There are several ways you can help ensure that your profile remains secure.

• You can set up multi-factor authentication (MFA) for your profile, so you’ll be prompted on every login

  • Email is the default MFA method. Make sure you have access to the email address listed in your profile so you can quickly authenticate and complete your login.
  • Upon enrolling in MFA, you can also set up an additional verification factors if you prefer.
  • If you have not enrolled in MFA, you may be prompted to verify your identity when logging in or accessing privileged areas of UPS.com. This is designed to help protect you and your data if unusual activity is detected.

• We encourage you to set up a profile and login credentials for each person within your organization that will need to use UPS.com, and to enroll in MFA for maximum security.

• When verifying your identity with email, the code is typically sent within a few seconds. If you don’t receive it promptly, check your network connection or try again.

Can multiple people share one UPS.com profile?

No. Each UPS.com profile is for individual use only and should not be shared. Every user must have their own profile to reduce fraud and ensure security, accurate access, and proper account management.

UPS Shipping accounts and business tools can still be shared between multiple users by connecting authorized or authenticated user profiles.

• Adding an Authorized User to an Existing Account-- The account administrator can add authorized users to an account from their wallet or by viewing the account administration details.
• Associating an Account to an Existing User Profile-- A user can associate an existing account to their own profile by linking the existing account to their wallet. The account owner will need to provide invoice details or a one-time passcode for authentication.

Can I connect my new UPS profile to existing shipping accounts or business tools?

Yes. If you need access to a shared UPS shipping account or business tool, you can associate the account with your unique profile by linking the existing account to your wallet.

The account owner will need to provide invoice details or a one-time passcode for authentication.

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Can I change a delivery with only a profile?

Yes, you can make delivery changes with your UPS profile. However, since a delivery change has associated costs (starting at $5.99), you’ll have to add a payment method to your profile.

Note: If you are likely to need multiple delivery changes, you can upgrade to UPS My Choice^® Premium for an annual $19.99 charge. This will give you unlimited delivery changes at no additional cost.

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